Frequently Asked Questions
What is Open Enrollment?
Open Enrollment means that you can start class any week. There is no specific start date for an open enrollment course. Open enrollment classes must be attended on consecutive weeks – no skipping weeks in between classes.
Why do you require payment before I can schedule my private lesson?
Whether your lesson is in your home or at our training center, the time and day allotted to you is no longer available to any other client.
Full payment within 24 hours after dates are scheduled is required to confirm your appointment.
What if I want to pay cash or check for my class/lessons?
Even if you want to pay cash for your training program, we must receive payment in full before confirming a private lesson or class registration.
Our training center is currently open on Mondays from 4:30pm to 7:00pm to accept cash or check payments.
Or you may bring cash to the training center by appointment. (We do not recommend mailing cash.)
What if I need to cancel my private lesson?
We require a minimum of 7 days notice if you wish to reschedule your lesson without paying an additional fee. Lessons cancelled with less than 7 days notice will not be rescheduled or refunded. You will be required to purchase an additional lesson if you wish to reschedule.
Lessons are scheduled for maximum learning; cancelled lessons and delays in training can hinder the learning process and the opportunity for progress in behavior.
Further, and as importantly, last minute cancellations effect our trainers’ schedules. When we look at our schedule for the week, we plan and prepare for our client visits. Also, we don’t overbook so a cancellation costs our trainers and our business revenue. They have unplanned down-time that could have been productive by servicing another client.
To the cancelling client, it’s “something came up” but to the trainer who is the recipient of the last minute cancellation, it’s unproductive downtime and to the company it’s lost revenue.
What is a Flex-Pass?
Our Flex-Pass offers the ability to train at your own pace. Purchase a 6 lesson Flex-Pass and take up to 6 lessons in 9 weeks, or Purchase a 10 lesson Flex-Pass and take up to 15 weeks to use your Flex-Pass credits. [1 credit = 1 lesson]
- Learn more
- Try something new
- Enjoy a flexible schedule
- Develop a well-rounded dog
- Small group classes allow for individualized lessons
What classes can I use my Flex-Pass on?
Pre-registration is required for each lesson. [1 credit = 1 lesson]
What's the difference between Puppy Kindergarten and Basic Obedience?
Our puppy class is designed taking into consideration the age and the abilities of baby puppies. It includes off leash play, off leash and on leash activities, obedience that is appropriate for puppies, and problem-solving that is appropriate for puppies.
Our basic obedience class is designed for adolescents to adult dogs and focuses on family dog obedience at a higher criteria than what puppies are capable of performing or learning.
What is the difference between Perfect Family Dog Obedience Flex and Basic Obedience classes?
Our Perfect Family Dog Obedience FLEX Classes are designed so that you can work on your specific goals within the guidelines of our program. You may be working on something completely different than your classmates. Each lesson is tailored so that you can continue to attend until you’ve mastered the skills that are a priority for you and your lifestyle.
Our Basic Obedience Classes are designed so that the entire group is working on the same activity at the same time. While each individual works at their own skill level, the group will be working on the same activity at the same time.
Can my kids come to class with me?
Yes. We encourage families to come to classes together! With the exception of some of our classes for aggressive and fearful dogs, children ages 7+ years old are welcome to attend class. We do require an adult to be holding the leash at all times.
What if I miss my group class?
Group classes are progressive. There are no make-up lessons provided for classes that the registrant did not participate in. If there is room in another group class, registrant may participate in that class at the discretion of the trainer. A $20 charge will apply.
If your dog misses 2 consecutive classes, you will be required to re-register and start again. Pack of Paws Dog Training classes are progressive, a review of the prior week’s material AND new material being introduced every week. Missing 2 consecutive classes causes you and your dog to be behind in the curriculum. For the trainer to make time during class for necessary catch up is unfair to those who attend every week and can put the curriculum itself behind for the group. Scheduling a private lesson, with your trainer, at the current private lesson rate, before re-attending your class would give you and your dog the opportunity to catch up and is the only option for continuing a class where 2 consecutive classes were missed.
What should I bring to class?
- Your Dog
- 6 ft Flat leash (not a 4 ft leash) – not a retractable, they are not allowed in class.
- Front hook harness, Head Halti or other training gear that is approved by your trainer. G
- Obscene amount of soft smelly meat treats.
- Bait Bag – A Bait Bag is any convenient article that you can put treats into for EASY ACCESS.
- Mat or Blanket– Bring your dog’s favorite mat or blanket each week for him to sit or lie on.
- Water Bowl (NO glass bowls)
- Assignment – Did your trainer assign any articles to bring? Target Stick, Target Mat, etc? Don’t forget it.
- Sense of Humor – Bring a sense of humor, training is FUN
What's the difference between a dog trainer and a behavior consultant?
Trainers and Behavior Consultants each serve vital functions in creating a better quality of life for you and for your dog. Choosing a dog trainer who is also a behavior consultant not only ensures that the symptoms of the behavior will be resolved, but so will the underlying cause of the behavior.
- Dog Trainers build new and appropriate skills and help to reduce and eliminate nuisance behaviors.
- Behavior Consultants address problem behaviors that are elicited through fear, anxiety and/or aggression.
Learn more about the difference between the two on our blog!